Getting personal


We’ve dialled down our work on the booking prototypes and now we’re taking a closer look at personalisation of digital services. I want to tell …

Read more



Matt wrote a few weeks ago about the areas we’re looking at in alpha, and high on the list was booking. We’ve spent a few …

Read more

Show the thing

Weekly show & tell sessions are pretty common in digital and design communities, and they’re standard practice for the team working on NHS.UK Alpha. Demonstrating …

Read more

Starting with paper

The first of several areas we’re expecting to work on during the NHS.UK alpha is GP booking and registration. When the team started we worked entirely on paper. Sketching …

Read more

The areas for Alpha

Diabetes wall

The temptation when tackling something this complex is to spend ages thinking and prioritising. We can’t and shouldn’t do that. Ultimately there is no right answer …

Read more